Online Gaming Customer Service Representative (网络博彩客户服务代表)

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Participant
2 weeks, 1 day ago.

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  • #20784

    Participant
    Rank: Level 1

    Requirements
    – The Customer Service Representative will be assisting customers pertaining to online gaming and services
    – Fresh graduates are encouraged to apply. Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Payment, Customer Liaison etc) is an added advantage but not essential
    – Good command of spoken and written English, Mandarin and Bahasa Melayu
    – Possess good telephone etiquette with a smiley voice
    – Good communication and interpersonal skills
    – Knowledge in handling basic computer (Pinyin Input, Microsoft Excel/Word etc)
    – Ability to multi-task, prioritise and manage time effectively to work around scheduled timelines within a dynamic and challenging environment
    – Ability to work on shift rotations (AM/PM/Midnight shift), public holidays and weekends to ensure we have 24/7 service levels
    – Preferably to have own transportation arrangement because we are in 24 hours operations

    Responsibilites
    – To efficiently handle inbound and outbound customer call, chat and email inquiries
    – To provide fast and timely solutions to all customer related problems
    – To ensure customer satisfaction by providing excellent Customer Services
    – To be constantly guided by company’s service standards
    – Effectively manage large numbers of customer inquiries
    – Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    – Keep records of customer interactions, process customer accounts and file documents
    – Follow communication procedures, guidelines and policies

    Benefits
    – Provide a 6 days working week: 10 hours shift (includes 1 hour for break time)
    – Offer an attractive basic salary (remuneration will commensurate with experience and qualifications) + shift allowance + incentive
    – Annual leave and sick leave
    – Bonus
    – Yearly increments to upgrade your basic salary yearly & improve your lifestyle
    – Career Progression opportunities – you maybe able to get promotion easily
    – Smart and casual dress code every day

    所需工作要求
    – 客户服务代表将协助客户有关网络游戏和服务
    – 欢迎Fresh Graduates申请。有相关客服领域经验为额外优势 (i.e. 电话营销, 财务, 客户联络等)
    – 拥有优秀的英文、中文及马来文说、写能力
    – 口齿清晰及拥有优秀的电话沟通技巧
    – 良好的沟通及人际交往能力
    – 掌握基本电脑知识 (拼音输入法、Microsoft Word/Excel等)
    – 在活跃且具有挑战性的环境中, 能够优先排序及有效管理时间以完成多方面的工作任务
    – 能够接受轮班 (早/中/晚班安排)、公共假期, 及周末工作以确保公司24/7的服务水平
    – 自备交通因公司24小时运作

    工作职责
    – 使用有效及有礼貌的方式与客户进行语音通话、在线聊天及处理邮件
    – 为客户的相关问题提供快速及时的解决方案
    – 为客户提供优质的客户服务以确保客户满意程度
    – 以公司服务标准为导向
    – 有效管理大量的客户查询
    – 处理投诉, 在限时内提供适当的解决方案和替代方案, 并采取后续行动以确保解决
    – 保留与客户的交互记录、处理客户帐户及文档
    – 遵循沟通程序、准则及政策

    工作福利
    – 每周6天工作日: 每天10小时 (包含1小时休息时间)
    – 提供有吸引力的基本工资 (报酬与经验及资格相符) + 班次津贴 + 奖励
    – 年假及病假
    – 奖金
    – 年度递增基本工资以改善你的生活方式
    – 职业晋升机会 – 升职机会高
    – 整齐休闲着装要求

  • #20787

    Participant
    Rank: Level 1

    Interested Candidates please send RESUME to email –> otebusinesssolutions@gmail.com

    有兴趣者请发送个人履历至邮箱 –> otebusinesssolutions@gmail.com

  • #52673

    Participant
    Rank: Level 1

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